Privacy Policy
Effective Date: [11-07-2025]
Toollysoft (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage with our services.
1. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Purchase our software products
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, postal address)
- Payment information (processed securely through third-party payment processors)
- Account credentials (username, encrypted passwords)
- Communication preferences
- Technical support requests and correspondence
Usage Information
We automatically collect certain information when you use our software products and services:
- Software usage statistics and performance data
- Error reports and crash logs
- License information and activation data
- System configuration details (operating system, hardware specifications)
- IP addresses and device identifiers
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance user experience and website functionality
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide targeted content and advertisements
2. How We Use Your Information
We use the collected information for the following purposes:
Product and Service Delivery
- Process transactions and deliver purchased software
- Provide customer support and technical assistance
- Send important product updates and security notifications
- Manage software licenses and prevent unauthorized use
Communication
- Respond to your inquiries and support requests
- Send newsletters and promotional materials (with your consent)
- Notify you about product updates, new features, and company news
- Conduct customer satisfaction surveys
Product Improvement
- Analyze software usage patterns to improve functionality
- Identify and fix bugs and performance issues
- Develop new features and products based on user feedback
- Enhance security measures and prevent fraud
Legal and Business Operations
- Comply with applicable laws and regulations
- Protect our rights and prevent misuse of our services
- Process business transactions such as mergers or acquisitions
- Maintain accurate business records
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Cloud hosting and data storage
- Email marketing and communication services
- Analytics and website optimization
- Customer support systems
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose your information when required by law or to:
- Respond to legal requests or court orders
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Comply with regulatory requirements
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure servers and database systems
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:
- Account information is retained while your account is active
- Transaction records are kept for accounting and tax purposes
- Support communications are retained for quality assurance
- Usage data may be retained in aggregated, anonymized form
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information and preferences
Deletion
- Request deletion of your personal information (subject to legal obligations)
- Close your account and remove associated data
Opt-Out Rights
- Unsubscribe from marketing communications
- Disable cookies through your browser settings
- Opt out of certain data collection practices
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
8. Children’s Privacy
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will take steps to delete such information promptly.
9. Third-Party Links
Our website and software may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification (for significant changes)
- Providing notice through our software products
The “Effective Date” at the top of this policy indicates when the latest version was last updated.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Toollysoft
- Email: support@mytoolly.com
- Website: www.mytoolly.com
For data protection inquiries, you may also contact our Data Protection Officer at: dpo@toollysoft.com
This Privacy Policy is designed to comply with major data protection regulations including GDPR, CCPA, and other applicable privacy laws. However, we recommend consulting with legal counsel to ensure compliance with specific jurisdictional requirements.